Support from Bonpal

Bonpal Technology Co., Ltd truly understands that business partners not only want to source products at good prices, but also demand quality services, to ensure their businesses run smoothly. Thus, our efficiency concept aims at providing comprehensive and customer-oriented services from pre-sales, order tracking, warranty, to after-sales, through effective communication and customized logistics.

Pre-sales Support

Most information needed is shown in the description/specification section within each product page. However, if you want to know more details, feel free to contact us, then our professional R&D staff and sales team can offer help or suggestions ASAP.

Order Tracking Support

The products are normally shipped via air express, and we offer the tracking number very promptly so that customers can rest assured about the delivery. Some tracker pages from popular express companies are as follows:

Warranty Support

All products we offer come with guarantee. Just check the price list files sent from our sales team, or contact us to inquire.

After-sales Support

Most products can be used intuitively, or have their own user manuals, so please check the manual first before using it. Of course, if you have any questions about some specific usages, our professional R&D staff and sales team are always here for help.

Besides, our QC personnel always inspect products and ensure they are in good condition after production and before shipment. However, due to international shipping, sometimes it’s hard to avoid damage. If such an issue happens, please contact us.